Refunds/Warranty

All our products go through a stringent quality control process prior to despatch. If by chance we miss something, then we also provide a manufacturer’s warranty against factory defects for a period of up to 12 months.

We package your order in a way which significantly reduces the likelihood of damage in transit. However, if your board is damaged in transit, it will be replaced free of charge. In this instance, please notify us immediately, keep all packaging for return and if possible take a photo of the damaged board on arrival.

Wild Wood does not accept returns or refunds for boards which have already been used, have been treated incorrectly (e.g. placed in the dishwasher or left soaking in water), or have not been purchased from us (no proof of purchase).

Wild Wood does not provide a refund where there is a change of mind.

Disclaimer

Every Wild Wood product is manufactured from the highest quality Acacia wood available and sourced specifically for the Wild Wood brand. Acacia wood comes in a range of colours from deep chocolates to soft honey hues. All our Wild Wood boards are a natural product and may differ slightly in their colour, look and presentation to the images on the website. Since these boards are handmade and hand finished there may be some small differences in their appearance.

We provide Care Instructions with every Wild Wood order and recommend you look after the board as per our instructions, which are also available on the website.